RETURN AND LIMITED WARRANTY POLICY FOR CONSULTANTS AND CUSTOMERS

Each piece of Cachet Jewelry comes with a 30-day return policy AND a 6-month limited warranty tied to the first purchase of an item.  That means the original purchaser to whom Paparazzi ships the Cachet item.  For these reasons, Jewelry and Accessories with Erin Binford only promotes the purchase of Cachet through their Paparazzi replicated site linked here: Shop Cachet By Paparazzi

Shopping the Paparazzi Replicated site means: 

1. Guarantees that you, the customer, have the first point of contact and the entire time allotted duration for any returns or warranty claims.

2. Paparazzi Accessories will package and ship your order directly to you from the warehouse. 

3. Shipping charges of $7.99 for orders under $100.  Orders over $100 ship for free.

RETURNS FOR PURCHASES OF CACHET DIRECTLY FROM PAPARAZZI 

Within thirty (30) days of the order delivery date from Paparazzi to the Consultant or Customer, Paparazzi will accept returns and exchanges of Cachet accessories for any unworn, resalable pieces that are not marked as final sale and are in their original packaging.

Returns can be for any reason. If the item cannot be replaced, you will receive a credit to your method of payment.

Within thirty (30) days of the order delivery date from Paparazzi you will need to email Returns with a detailed description of the issue and wait for a response prior to sending any items back. Do not return items to the address listed on the package.

Please include the following information in your initial email request:

• Name
• Consultant ID / Customer ID number
• Address
• Invoice / Order of Purchase
• Name of the Cachet accessory and SKU or P-number
• Reason for the return (detailed description of the issue)
• Picture of the Cachet accessory

If your return is approved, we will provide a Return Merchandise Authorization (RMA) along with return shipping instructions.

If you request a return within thirty (30) days of the First Sale delivery, your item may be eligible for a refund based on the following conditions:

• Items must be returned in their original packaging and must show no signs of wear or use. This includes no damage, scratches, tampering, or removal of protective plastic or packaging components.
• Items cannot be returned that have been damaged through misuse or through any harm, breakage, or impairment that renders the item unfit for its original purpose or sale.
• The Return Merchandise Authorization (RMA) must be included with the return.

If you request a return within thirty (30) days of the First Sale delivery, your item may be eligible for a refund based on the following conditions:

• Items must be returned in their original packaging and must show no signs of wear or use. This includes no damage, scratches, tampering, or removal of protective plastic or packaging components.
• Items cannot be returned that have been damaged through misuse or through any harm, breakage, or impairment that renders the item unfit for its original purpose or sale.
• The Return Merchandise Authorization (RMA) must be included with the return.

All shipping and return fees are the responsibility of the First Sale purchaser (Consultant or Customer). However, for fulfillment errors (e.g., incorrect size or wrong item sent), Paparazzi will pay the shipping to return the item as well as to send the correct item to you, if the correct item is available.

Please allow up to fifteen (15) days from the date of Paparazzi’s receipt of your returned product for your refund to be processed. Refunds will be refunded to your method of payment.

LIMITED WARRANTY STATEMENT

This document sets forth the terms of Paparazzi, LLC’s Limited Warranty for Cachet by Paparazzi products. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

We stand behind the quality of our products and are pleased to offer a six-month limited warranty to First Sale purchasers on all Cachet by Paparazzi items purchased from Paparazzi, as outlined in this Policy.

Our six-month warranty covers:

• Manufacturing defects (e.g., broken chains, faulty clasps),
• Manufacturing defects are flaws that occur during the production process, where the product deviates from its intended design and function.
• Breakage,
• Non-functional clasps,
• Abnormal discoloration (beyond the normal variations in natural materials, such as stone),
• A jump ring or chain link that does not close properly, or
• Significant discrepancies in length or size compared to the product description

What the warranty does NOT cover:

• Normal wear and tear,
• Improper cleaning or failure to follow care instructions,
• Lost or stolen items, or
• Damage caused by misuse or unauthorized alterations.

Begin your warranty return by emailing returns@paparazziaccessories.com within six months after the order delivery date from Paparazzi. You must include the following information in your initial email request:

• Name
• Consultant ID / Customer ID number
• Address
• Invoice / Order of Purchase
• Name of the Cachet accessory and SKU or P-number
• Reason for the Return (detailed description of the issue)
• Picture of the Cachet accessory

If your item qualifies, the Returns Department will send you a Return Merchandise Authorization (RMA), a shipping label for return shipping at Paparazzi’s cost, and specific instructions to follow for the physical return of the item.

Please allow up to fifteen (15) days from the date of Paparazzi’s receipt of your returned product for your RMA to be processed.

• If the identical item is in stock, you will receive a replacement shipped to them at no additional charge.
• If the identical item is not available due to inventory limitations or discontinuation, Paparazzi may provide a comparable item of equal or greater value to you at no additional cost.
• If neither a replacement nor comparable item is available, you will receive a credit on your Paparazzi account equal to the original purchase price, including taxes.

Note: Returns submitted outside the six (6) month window, otherwise non-qualifying, or returned without prior Return Merchandise Authorization (RMA) are not eligible for a refund and will not be returned to the sender. If you return the item without a shipping label from Paparazzi, no refund for that shipping will be issued to you.